Support
Write to support@szekelykaroly.org. I read every message and usually answer within two working days. It helps to include your device, its system version and what you were doing when the problem appeared.
Common questions
The transcript is in the wrong language or full of mistakes.
Choose the language you speak with the language button in the toolbar before recording. For a note you already have, open the note's menu, change its language and it is transcribed again.
A note says "No speech detected".
The recording was silent or too quiet. Check that Plainspoken may use the microphone in your device's privacy settings, and that the right microphone is selected.
It asks to download a model.
Speech models are downloaded once, the first time you need them, and then work without a connection. Larger models are more accurate and take more space; you can change or remove them in Settings › Transcription.
My notes don't appear on my other devices.
Notes sync through iCloud. Make sure every device is signed in to the same Apple Account and that iCloud is turned on for Plainspoken. Recordings can take a little longer than text to arrive.
How does my Mac improve transcripts from my iPhone or Watch?
Turn on the option in Settings › iCloud and Devices on the Mac. When the Mac is awake and Plainspoken is open, it transcribes new recordings from your other devices with its larger model and sends the text back.
The Mac doesn't offer to record my calls.
On the Mac, turn on "Notice calls" in Plainspoken's Settings and allow notifications for Plainspoken. Recording a call also needs permission to record system audio, which macOS asks for the first time.
Voice typing on the Mac does nothing.
Voice typing needs Accessibility access. Open System Settings › Privacy & Security › Accessibility and turn Plainspoken on.
I bought the app but it isn't unlocked.
Open the Full Version screen in Plainspoken and choose Restore Purchases. Make sure the device is signed in to the Apple Account that made the purchase.
How do I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
How do I remove my data?
Deleted notes go to Trash in the app and are removed for good after 30 days, or at once with Delete Now. Deleting the app removes everything stored on that device. Data in iCloud can be removed in Settings › your name › iCloud › Manage.
Questions? Write to support@szekelykaroly.org.